Customer Service

General Warranty

Sherpa Adventure Gear warrants each product sold by Sherpa Adventure Gear or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.

Excluded from coverage under this warranty are the following:

Products purchased other than from Sherpa Adventure Gear or from an authorized Sherpa Adventure Gear dealer.

  • Damage resulting from abuse or misuse.
  • Damage resulting from extended wear and tear.
  • Damage resulting from tampering or a customer modification.
  • Damage resulting from exposure to a caustic substance.
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).

This warranty is the exclusive warranty provided by Sherpa Adventure Gear relating to the product and, to the maximum extent permitted by law, Sherpa Adventure Gear disclaims all other express or implied warranties.

State and International Laws
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state in the United States and in other countries.



Returns and Exchanges

We accept returns and exchanges 365 days a year. If 120 days have gone by since your purchase, unfortunately we cannot offer you a refund, but we can offer an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What You Will Need to Do to Return Defective Products
Return the product to the store where it was purchased OR call Sherpa Adventure Gear for a Return Authorization Number ("RA#").

To obtain an RA#, please take the following steps:

  • Call us at 1-855-526-6253
  • Tell us WHAT you are sending back
  • Tell us WHY you are sending it back
  • Record the RA# and details for your future reference

To ship the Product back to Sherpa Adventure Gear, please take the following steps:

  • Include a copy of the original proof of purchase or receipt
  • Include a brief description of the problem
  • Mark or identify the defective item with a piece of masking tape (if applicable)
  • Print the RA# clearly on the outside of the box
  • Ship the product to the following address:

Sherpa Adventure Gear
ATTN: WARRANTY DEPT (RA____________)
610 S McClure Rd
Modesto, CA 95357


Please ship the product freight prepaid and insured (Sherpa Adventure Gear assumes no responsibility for products during shipment from the customer to our Warranty Department and shipping charges are not refundable).

If Sherpa Adventure Gear determines that the Product is defective, Sherpa Adventure Gear will either replace the product or repair the product. All determinations made by Sherpa Adventure Gear will be within Sherpa Adventure Gears' sole discretion and will be final.

All returns by Sherpa Adventure Gear in the United States will be sent using ground shipping.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds and exchanges are processed within 72 hours of receipt of the goods.

Late or missing refunds
There is often some processing time before a refund is posted to your bank account. Please contact us at customerservice@sherpaadventuregear.com, if you feel that sufficient time has passed and your credit has not posted to your account.

Cancellation Policy
If you decide to cancel your order, we will make every attempt to cancel it prior to being shipped. Once the product is shipped, you will have to begin the return process.

Please note that every shipping courier has their own policies, you will need to contact them after your order has been shipped.

Shipping/Delivery
We will ensure that all packages are shipped in new condition to the address that you provide at checkout. As of right now, we only ship to the United States of America.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount promo codes not valid on closeouts/discontinued items. Returns are not available on closeout items or discontinued items.

Exchanges / Direct purchase or Gifts
If you need to exchange an item please call customer service at 855.526.6253 option 3 for return instructions.

Call Us

Customer Service

Mon-Fri: 9am-5pm PST
877-724-8735


Basecamp

Sherpa Adventure Gear

4335 North Stay Way
Building D
Modesto, CA 95356