Customer Service

Frequently Asked Questions

General Information

  • Q: I no longer see an item that I want to purchase, will it be available again?
    If you no longer see an item that was once available on our Online Store, you can contact our Store Customer Service by phone or email to see if it will be available again in the future.
  • Q: What forms of payment are acceptable?
    We accept Visa, American Express and Master Card
  • Q: Can I cancel my order?
    If your order is still being processed and has not shipped you may contact our Online Store Customer Service by phone or email to cancel your order.
  • Q: Will I be charged sales tax on my order?
    Sales tax will be charged for purchases shipped to California and Washington.
  • Q: How long does it take to receive a refund for a returned item?
    Once a return has been received your refund will be applied to the original form of payment within 5 – 7 business days.

Shipping

  • Q: Can I ship my order to a PO Box?
    No. Orders can only be shipped to physical residential or commercial addresses.
  • Q: How long will my order take to arrive?
    For estimated delivery schedules please refer to our Shipping Chart.
  • Q: Do I have to be home for my package to be dropped off?
    Fed Ex does not require signature to deliver packages. They will leave the package on the porch.

Returns

  • Q: How long do I have to return an item?
    If you are not completely satisfied with your purchase, you may return it within 30 days from the invoice date.
  • Q: How do I return an item?
    If you wish to return an item purchased from Sherpa.com, please follow this link.
  • Q: How long does it take to receive a refund for a returned item?
    Once a return has been received your refund will be applied to the original form of payment within 5 – 7 business days.
  • Q: What should I do if the refund amount is incorrect?
    If there are any discrepancies with your refund amount, please contact our online Store Customer Service by phone or email for more information.

Call Us

Customer Service

Mon-Fri: 9am-5pm PST
877-724-8735


Basecamp

Sherpa Adventure Gear

4335 North Stay Way
Building D
Modesto, CA 95356