Sherpa Adventure Gear is currently looking for enthusiastic, outgoing, driven Retail Store Associates for our flagship storefront in Seattle, Washington.
The ideal candidate will be sales oriented and customer focused, have a friendly and outgoing personality, and will thrive in a start-up environment. Sherpa Adventure Gear provides a competitive salary, an exciting work environment, along with unbridled support to help our employees succeed.
Essential Functions
Customer/Client Focus
- Welcome and acknowledge guests into the store, ensuring each guest receives outstanding service in a friendly environment.
- Ensure high levels of customer satisfaction through excellent sales service.
- Provide a solid awareness of all product information, merchandise promotions, test merchandise, and advertisements.
- Handle customer questions and resolve customer service issues.
Operations
- Maintain store selling floor, fitting rooms, visual displays, presentation, and conditions.
- Assist in daily store recovery before, during, and after store hours.
- Organize stock room according to Operations Policy Manual and participate in receiving and monitoring floor stock.
- Complete sales transactions and maintain proper accountability at registers.
- Process merchandise returns and exchanges.
- Comply with inventory control procedures.
- Maintain a safe work environment.
- Adhere to company policies, procedures, and loss prevention practices.
Communication/Organization
- Understand and demonstrate the culture of the company.
- Team up with co-workers to ensure proper customer service.
- Stay informed of current outdoor industry and retail trends.
- Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Ability to handle multiple tasks neatly.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store running to standard and to set a positive example.
Requirements
- Previous retail experience preferred.
- Excellent interpersonal and customer service skills.
- Desire to succeed in fast-paced retail environment.
- Ability to work night and weekend shifts.
- Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
- Ability to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
- Ability to walk up and down staircase, carrying boxes, product, and other necessary store related items.
- Ability to perform store maintenance items: sweep, vacuum, empty trash, clean.
- Ability to safely lift boxes up to 55 lbs.
- Comfortable climbing ladders.
About Sherpa Adventure Gear
In the highest reaches of the Himalayas, the Sherpa people lead the world in mountaineering with warmth, grace and good humor. Sherpa Adventure Gear was founded to honor the Sherpa people by creating the best quality outdoor and lifestyle apparel and accessories that fully represent the Himalayan region and the heritage found there. The company employs hundreds of individuals in Nepal creating safe and sustainable employment opportunities. A portion of every sale benefits the empowerment and education of children through the Sherpa Adventure Gear Fund. Sherpa Adventure Gear based in Modesto, CA is a wholly-owned subsidiary of Innov8 Partners, LLC.
Sherpa Adventure Gear is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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