Returns

How do I return my order?

Although we hope you love your order, there may be times when you need to return items to us. Good news our returns are now paperless, we use a trackable service with our partners ReBOUND Intelligent Returns.

Please follow the steps below to produce your Returns label or QR barcode.

Click here to go to our Online Returns Portal.

You will be asked to enter your order number (e.g. SHE123456 ) and delivery postcode, please have these ready, they will be on your order confirmation email.

Select the item(s) that you would like to return, and the returns reason.

Select your chosen return method and drop off location (a printer may be required)

Our ReBOUND partners offer multiple return courier services, both paid and FREE return options, depending on your location. Select your preferred service when you register your return

If your return is a paid for service, complete payment in the ReBound portal.

ReBOUND will send you an email with your return’s confirmation and tracking number

Once you have posted your parcel, our returns partner ReBOUND will keep you updated.

Please allow up to 14 days for your returned parcel to reach us. We’ll send you an email as soon as your refund has been processed.

If you have any problems or need help please visit our contact us page

Returns Policy

You have 28 days from the date your order was delivered or available for collection to return it for a refund.

Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.

You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28-day policy.

You do not need to use the original packaging, but Goods must be packaged securely to ensure they are not damaged in transit.

Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item via the store it was purchased from.

Do I need to contact before I return my order?

You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.

Do I have to pay for my return?

We offer FREE UK returns on all orders.

Can I exchange my order ?

Due to the fast-moving nature of our stock, we are unable to offer exchanges. If you would like to swap your item(s) for a different size or colour, simply return your item for a refund and place a new order.

How long will my refund take to process?

It can take up to 14 days for a returned parcel to reach us, from the date it was sent back. Don’t worry though, as we will pop you an email when your return is completed. Any refund will be processed to your original payment method and will appear on your statement within 5 working days from the date it was processed.

If you don’t hear from us within 14 days of sending your items back, please contact us with your order number and the details about which items you sent back. Our customer care team will then see how they can help.

How to track my return

When you have registered your return on our portal, you will receive regular email updates, which will include your tracking number. You can check the progress of your parcel on our portal. Choose TRACK MY RETURN enter your tracking or order number and get your update.