Whilst we want you to be happy with the products you have received from us, we understand that sometimes items aren’t quite right for you, whatever the reason.
Return Options for Mainland UK
Royal Mail (free, no printer required)
Register your return in the Royal Mail portal.
All returns must include your ‘SHE’ order reference number.
Fill out the returns form and include with your return, click here if you need a new one.
An email will be sent to you which includes two FREE label options.
1 – A QR code – show the code at your local post office and a label will be printed for you.
2 – A PDF label for you to print at home and fix to your parcel.
Take your order to any Post Office, keeping hold of proof of purchase and tracking details.
You will receive your refund to your original payment method within 10 working days from the day you return your item.
DPD (free, printer required)
Register your return in the DPD portal
All returns must include your ‘SHE’ order reference number.
Fill out the returns form and include with your return, click here if you need a new one.
Please print your FREE DPD label, at home.
Once attached to your parcel, choose from over 6000 local parcel drop off points, and drop off at a time and place that suits you
Please Retain your proof of postage
Return Options from the Channel Islands
Returns from The Channel Islands are at your own cost.
Fill out the returns form and include with your return, click here if you need a new one.
Return using the postal option of your choice. We strongly recommend that you use a service that provides a certificate of return and a tracking number.
UK RETURNS ADDRESS
Sherpa Returns,
Unit 4, Mallard Business Park,
Trent Road,
Grantham,
Lincs
NG31 7XQ