What forms of payment are acceptable?
Can I cancel my order?
How long does it take to receive a refund for a returned item?
Can I ship my order to a PO Box?
How long will my order take to arrive?
How long do I have to return an item?
How do I return an item?
How long does it take to receive a refund for a returned item?
What should I do if the refund amount is incorrect?
Our first priority during this unsettling time is the health and safety of our team and our customers. We are adapting each day to the Covid-19 situation in each country that we work in, and we will do our best to keep you up to date with any changes as they happen. If you have a query that we have not answered below, please do not hesitate to get in touch.
Are your retail partners now open?
I’m self-isolating, can I still get my delivery?
Do I need to sign for my delivery?
Will my delivery be delayed?
How are you protecting your dispatch teams from the virus?
My location is in a government enforced lockdown, will I still receive my delivery?
Who do I contact if there is an issue with my order or I have a question?
What measures are you taking in the business for Covid-19?
We would like to thank our operations teams, delivery couriers and customer service teams for continuing to provide an excellent level of service in these unprecedented circumstances.