FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
What forms of payment are acceptable?
Can I cancel my order?
How long does it take to receive a refund for a returned item?
DELIVERY
Can I ship my order to a PO Box?
How long will my order take to arrive?
RETURNS
How long do I have to return an item?
How do I return an item?
How long does it take to receive a refund for a returned item?
What should I do if the refund amount is incorrect?
COVID-19
Our first priority during this unsettling time is the health and safety of our team and our customers. We are adapting each day to the Covid-19 situation in each country that we work in, and we will do our best to keep you up to date with any changes as they happen. If you have a query that we have not answered below, please do not hesitate to get in touch.
Are your retail partners now open?
I’m self-isolating, can I still get my delivery?
Do I need to sign for my delivery?
Will my delivery be delayed?
How are you protecting your dispatch teams from the virus?
My location is in a government enforced lockdown, will I still receive my delivery?
Who do I contact if there is an issue with my order or I have a question?
What measures are you taking in the business for Covid-19?
We would like to thank our operations teams, delivery couriers and customer service teams for continuing to provide an excellent level of service in these unprecedented circumstances.